Support Beyond the Call of Duty

Outstanding customer support service

This post is about great customer support beyond the call of duty.

I was among many to receive the letter below from rogerwheatley.com, the web hosting services provider informing his clients about important changes by CIRA (Canadian Internet Registration Authority) and about the interruption of their services which will affect all ca. domain registration on particular date etc. etc.

Roger truly cares about his clients, not every hosting provider will spend their time and effort in updating clients about such events, it is not their business or in an expected job description to care about Canadian Internet Registration Authority services interruptions. However, this is not the first time that Roger Wheatley goes beyond being just an ordinary web hosting service provider. His superb technical expertise is always complimented by outstanding client support. Many of my clients use Roger for services to their own businesses and it’s so gratifying to see them happy.

Thank you Roger.

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COURTESY NOTICE TO ALL CLIENTS:
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For all clients who own or will be registering .ca domain names, please read important news from CIRA below, as they will be going offline soon:

Important Service Announcement

CIRA 24hr Planned Outage for .ca June 12th to June 13th 2012

Dear Valued Customer,

The .ca registry has announce a 24hr planned outage on 09:00(ET)June 12 to 09:00(ET) June 13, during which they will be migrating their systems to a middleware-based registry to improve their service.

NOTE: All active .ca domains will continue to resolve, the outage will only affect Registrar to Registry transaction requests such as domain registration, renewal, and modifications. Any grace periods or redemptions scheduled to expire during the outage will be extended by 24hrs.

How the Outage will Affect Orders

The DomainPeople registration systems will queue up any .CA ADD, RENEW, and TRANSFER transaction requests received during the outage period and will complete the orders when CIRA is back online. There will be a delay in completing .CA orders received during and right after the outage of up to 2 hours following the end of the outage period as our order queue is cleared.

PLEASE NOTE: Any domain modification requests received during the outage will result in an error message as these requests cannot be queued up for later processing. All modification requests must be resubmitted following the conclusion of the outage.

Active .CA Domains and Expiring Redemptions

All active .ca domains will continue to resolve, the outage will only affect Registrar to Registry transaction requests such as domain registration, renewal, and modifications. Any grace periods or redemptions scheduled to expire during the outage will be extended by 24hrs.

More Information

For more information please visit: http://cira.ca/news/announcements/ca-registry-upgrade

Thanks,
Roger

Posted on by sashazibreg in Doing it Right

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